Field Service Engineer – Robotic Waterjet Systems

Shape Process Automation EMEA is seeking a skilled and motivated Field Service Engineer to join our European team. For this position you need to be located in Midlands, Staffordshire; UK. If you have a passion for robotics, precision engineering, and global travel, this is your opportunity to work with cutting-edge UHP waterjet cutting systems in a dynamic, international environment.

ABOUT US

For more than 50 years, Shape Process Automation (SPA) has been continuously developing the areas of robotics, automation, and system integration. With facilities located at various international locations, we handle large-scale advanced manufacturing needs globally. SPA is an industry leader in the manufacturing of robotized 3D trimming. We are at the forefront of robotics and the overall efficiency of equipment when it comes to automation. 

Our European headquarters are in Karlshamn, Sweden, where approximately 130 employees work with customized automation solutions. Within our aftermarket department, we have two dedicated service teams—one focused on UHP waterjet cutting systems and the other supporting various automation systems across Sweden and internationally.

JOB DESCRIPTION

As a Field Service Engineer at SPA, you’ll play a key role in delivering and supporting high-performance robotic UHP waterjet systems to customers located across the UK and globally.

The role includes turn-key system installation and commissioning, implementing service contracts, upgrades, retrofits, on-site and remote troubleshooting, and supporting our project managers, sales, and AM team with technical assistance and customer inquiries.

Robot programming and software/path changes using both offline and online methods, providing training to customers, and identifying sales opportunities for additional systems or services are also among your responsibilities.

Regular travel to customer sites in the UK and abroad is required.

This role demands strong technical expertise, adaptability, and a customer-focused mindset. You’ll be the face of SPA’s aftermarket service—ensuring our systems are running smoothly and efficiently for our customers.

 Location

Midlands, Staffordshire area.

Home-based with travel.

What We Offer

In addition to a rewarding role in a global automation company, we offer a fully expensed company car, generous holiday allowance, and all tools you need to succeed— phone, laptop, and specialist equipment are also provided.

Our comprehensive benefits package includes pension and healthcare coverage, plus access to an incentive plan that rewards your contributions.

You’ll benefit from ongoing training and development opportunities, and work in a truly international environment where independence, accountability, and collaboration are valued every day.

What You’ll Need to Succeed

We’re looking for someone with a solid technical foundation and hands-on experience in automation. You should hold an HNC/HND or equivalent in an electrical discipline, ideally complemented by a degree in a relevant technical field. Your background may include mechanical, electrical, robotics, controls, field service, or programming experience.

You’ll need strong mechanical aptitude, with the ability to repair or replace components confidently. A good understanding of PLC communications and robotic peripheral equipment is essential. Clear and professional communication in English—both written and verbal—is a must, along with proficiency in MS Office. As this role involves regular travel, a full UK driving license is required.

 Competence and experience

We’re especially interested in candidates with hands-on experience in Robotics, PLC’s and hydraulic systems. A strong foundation in electronics and mechanics is highly valued—particularly when it comes to troubleshooting, repairing and servicing across these systems.

Familiarity with Siemens PLC (TIA/Step7) and ABB industrial robots will give you a strong advantage in this role.

If you have a background in customer service and thrive working independently without supervision, you’ll fit right in.

 Who You Are

You’re someone who takes pride in delivering exceptional service—proactively meeting the needs of both customers and colleagues. You bring your skills and experience to every task with confidence and a commitment to high-quality results. You must be a strong team member and thrive in a team environment where cooperation and mutual support are key, but also you can take the initiative and find smart, effective ways to solve problems. You’re open to new ideas and creative approaches, always looking for better ways to get things done.

How to Apply
We welcome your application and encourage you to submit it as soon as possible. Interviews will be conducted on a rolling basis, so early applications are appreciated. Please apply via our website before November 28, 2025.

Questions

Please contact Mr. Peter Norris, Aftermarket Manager, Phone number: +44 7917171325, email: peter.norris@shapetechnologies.com

Please VISIT OUR WEBSITEs TO DISOVER MORE

Shape Process Automation Europe

Regular travel to customer sites in the UK and abroad is required. Good physical condition is required.